The II Framework Consumer Plan for Extremadura aims to be a "catalyst" that favors the digital world

Mérida, Dec 28.(Press Europa) -

The II Framework Consumer Plan for Extremadura 2021-2028 aimsThey have some disability, childhood or adolescence, and effective equality between women and men.

This plan presents four axes, around the improvement of the quality, structure and management of services by the Institute of Consumption of Extremadura (Incionex);and the extrajudicial attention and resolution of conflicts and protection of consumer people.

The third axis revolves around information, training and education in the field of citizenship and the fourth is aimed at dissemination and communication, as highlighted by the Second Vice President and Minister of Health and Social Services, José María Vergeles, which has presented the II Framework Plan for Extremadura Consumer.

Vergeles has stressed that they have wanted this II framework plan to include what should be improved regarding the evaluation of the first, as well as planning elements or regulations that have conditioned the drafting of this second text, which is framed within the plan ofExtremadura health in relation to the part of the food chain, which cannot be understood without the participation of agriculture and livestock, without the part of food security and public health and not without consumption.

"Obviously we have to adapt to the new European consumer agenda and the strategic framework of national consumption," he continued, to clarify that they do not want passive consumers receiving consumer goods, but assets that claim what their rights are and allowdevelop a productive fabric that adapts to the needs they raise.

Secondly, he has advocated a sustainable economic recovery, "as ecological as possible within the green and circular economy" and "the most just always oriented towards the digital", so that this II Plan has to be a "catalyst That the digital world "understood in the best possible way", because the figures say so and if in 2009 32 percent of the income that occurred in trade were electronically, in 2020 it is 60 percent of the incomes.

At this point, the counselor has recognized that the impact of COVID-19 has made mobile telephony, electronic commerce and social networks more, and if in 2015 digital economic transactions were made worth 86 millioneuros, in 2020 were 307 million in the total country.In addition, it has added, it is a global trade and where "only" 39 percent of the web have a Spanish origin.

EQUALITY BETWEEN MEN AND WOMEN

He also stressed that this second plan bet "decidedly" for effective equality between women and men, and wanted to highlight equality in access to consumer goods between women and men, as well as some of the challenges that are contemplated inThis text, such as an increase in the transparency of the performance of Incionex;or a commitment to quality in regulations, procedures or regulations established by the consumer authority and Incionex.

On the latter, he has stated that Extremadura was the first community that established a guide of electronic commerce recommendations, which was "pioneer" and "very applauded" by the rest of the communities;While he has emphasized that this second frame plan also intends a social and territorial cohesion "betting in a rural environment", and wants to bet on the digitalization of procedures, in addition to increasing the number of companies and professionalsadhered to the arbitration system.

It will also focus on online and global trade and, as has advanced, you wantExtremadura is a reference, together with other laboratories of "little" autonomous communities, which can issue those reports that allow a "better" country and Europe.

First framework consumer plan

In his speech, Vergeles has explained that the current plan, the firstThe Inmex believes that it has established itself in the region and as something "fundamental" for the Board.

And, as indicated, it is a "necessary" tool, that consumption authority "needs" to provide public service for the protection and defense of health security and legitimate rightsand economic interests of the consumer of Extremadura.

A work that the Incionex performs in a "synergistic" way with the consortium of consumer information and the associations of consumers and users that operate within the region, whom he congratulates that they have achieved that said institute "is today this necessary toolFor consumers, that potentially we are all all ".

To elaborate the II Framework Plan, it has emphasized, an evaluation of what happened with the first one that has been "positive" has been made, having been able in these years of making available to citizens, "practically reaching 100 byOne hundred of the population, including the rural environment ", a public structure that attends those economic rights and interests of consumers, and in line with which it has stressed that the rural environment has been reached" in a very important way ".

Similarly, José María Vergeles has highlighted figures as it is estimated to cover 910.250 Extremaduras that "in some way or another have assured that public service", together with which around 10 are resolved.000 consultations, claims and complaints per year regarding consumption, of which in 80 percent a friendly agreement or resolution is reached.

In relation to this friendly resolution, he added that there are 3.053 professionals and companies attached to the consumer arbitration system, as has also provided other data such as 250 inspection campaigns in the validity of the previous frame plan, 3.500 annual inspection actions, and that in the 2017-2020 period it reached 1.424 infractions, in which the most claimed subjects are usually telephony, banks, and vital minimums such as energy and electricity.

At this time, as the counselor has remarked, they have also been able to consolidate the Quality Laborator.